FAQs

The Hydro Buddy is a pet hydration and essentials set, featuring:

✔ A water bottle for humans
✔ Two detachable bowls (one for water, one for food/treats)
✔ A stylish, insulated carrying bag with a padded strap and a zippered compartment for essentials

Perfect for pet owners on the go—whether for walks, travel, or café outings.

The bottle is made from high-quality, military grade, stainless steel. Ensuring durability and insulation.

The bowls are BPA-free, food-safe plastic, and the bag is made from neoprene - a durable, water-resistant fabric.

The bottle holds 1L of water, keeping both you and your pet hydrated throughout the day.

The stainless steel bottle is insulated, keeping your drinks cold for up to 12 hours and hot for up to 6 hours.

The carrying bag can be spot-cleaned with a damp cloth.
We recommend handwashing the bottles and bowls

The Hydro Buddy comes in Black, Forest Green, Ivory, and Blush Pink.

Jane & James Pets is an Australian pet brand focused on high-quality, stylish, and sustainable pet products. Our flagship product, the Hydro Buddy, is designed for pet owners who want a convenient and multifunctional solution for keeping their pets hydrated on the go.

We are based in Queensland Australia and proudly ship nationwide.

Currently, we ship within Australia, but we are working on expanding our shipping options. Stay tuned for updates!

We accept major credit and debit cards, PayPal, and Afterpay for easy and secure checkout.

Follow us on Instagram (@_jandjpets) and Facebook for product launches, promotions, and updates!

To place an order, simply select the product you wish to purchase, choose the desired quantity, and add it to your cart. Then proceed to checkout, where you can enter your shipping and payment information.

We accept all major credit and debit cards, PayPal, and other secure online payment options, including AfterPay.

Orders are usually processed within 1-2 Days and based on where you are located are delivered within 2-5 business days within the Australia and 2-7 Days internationally.

You will receive a tracking number by email once your order has been shipped. You can use this number to track the status of your shipment on our order tracking page.

Our range of products all include a 30-day satisfaction guarantee. All Jane and James Pets product claims for which are misprinted, damaged or expired must be submitted within 30 days after the product is received. You can find full details via our Refund Policy.

Shipping costs may vary depending on the size of the order and the shipping destination. You can see the shipping cost for your order during checkout before completing the purchase.

If you need to change the shipping address for your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made after the order has been processed.